Refund Policy

Last updated: September 13, 2026

Who may request a return

We accept returns of defective and non-defective products, and we also accept exchanges. Returns are limited to new merchandise. A non-defective item must be unused and remain in its original condition; a defective, damaged, incorrect, incomplete, or materially misdescribed item may be reviewed with the evidence appropriate to the issue.

30-day request period

Contact us within 30 calendar days after the order is delivered. Send the order number, checkout email, and reason for the request to qixavefe764@gmail.com. For a product or packaging problem, include clear photos or video and retain the packaging, accessories, and included parts.

Approval and return mailing

Please obtain approval before mailing an item. After approval, we will confirm the correct return address and instructions; the mailing address on our Contact Us page is for correspondence and must not be assumed to be the return warehouse.

Prepaid return label and fees

A free prepaid return label is included in the package. For an eligible approved return, use that enclosed label and follow the confirmed mailing instructions, so you do not pay the corresponding return-label or return-shipping charge. If the label is missing or lost, contact us for assistance. We do not charge a restocking fee.

Exchanges

An approved exchange is mailed back in the same way. A replacement or alternate item depends on review and available inventory.

Refund timing

After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank, card issuer, or payment provider may need additional time before the credit appears.

Consumer rights

Nothing in this policy excludes rights or remedies that cannot lawfully be limited under applicable consumer law.